Data Processing and Privacy Policy

DATA PROCESSING & PRIVACY POLICY

This policy sets out the basis on which we collect and process your personal data through your use of our website, our digital applications (Apps), and/or signing up for newsletters, competitions and other marketing activities either in-store or online.

Any changes we make to this policy in the future will be posted on this page and, if appropriate, notified to you by email so please check this page regularly.

YOUR PERSONAL DATA

Information You Provide to Us

You will provide some or all of the following information to us when you purchase goods from our website, register a customer account with us, use one of our Apps, contact us, or sign up for newsletters and other marketing activities, either in one of our shops or online:

  • Your Identity and Contact Details - includes your name, email address, home postal address/billing address, delivery address (if different), and your contact telephone number;

  • Your Payment Details - your bank details and payment card details, however your payment transactions will be encrypted by the acquiring bank so we will not retain any payment card details submitted by you;

  • Your Profile Data - if you register a customer account, this includes the profile you create to identify yourself when connecting to our website and Apps (including your username and password) and other data about purchases and your personal preferences; and

  • Additional Personal Details - At your option, you can also provide additional personal information to us such as your date of birth, gender, product preferences and interests. This additional information would only be collected and stored by us for the purpose of analysing sales to help us understand and improve our business and for the purpose of any direct marketing which you may have expressly given your consent to.

Please Note: It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.

We do not collect any categories of sensitive personal data and this website is not intended for children so we do not knowingly collect data relating to children.

Information We Collect When You Use Our Website or Our Apps

As you interact with our website and Apps, we also automatically collect usage and technical data (described below) about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

  • Usage Data - includes details of products and services you have purchased from us, and information about how you use our website and our Apps.

  • Technical Data - includes IP address, browser type, operating system, device information, visit history, clickstream data, mobile device identifiers, and related technical information.

  • Other - We may also receive information from third parties we work closely with such as online retail platforms, delivery services, credit reference agencies and fraud prevention agencies.

WHAT WE USE YOUR PERSONAL DATA FOR

Data protection law allows us to collect, use, store and transfer personal information where necessary to:

  • Fulfill a contract with you;

  • Comply with legal obligations;

  • Protect our legitimate business interests; or

  • Carry out activities for which you have provided consent.

We use your information to:

  • Process your orders, payments, cancellations and returns;

  • Verify your identity and prevent fraud;

  • Keep you updated on your order status;

  • Manage your customer account;

  • Process competitions, promotions and surveys;

  • Improve our website, Apps and services;

  • Analyze sales and customer behavior;

  • Maintain website security.

Direct Marketing

If you have consented, we may send you:

  • Product updates;

  • Promotions and offers;

  • Marketing communications;

  • Personalized recommendations.

You can unsubscribe at any time using the unsubscribe link included in our emails.

Cookies

Cookies require your consent. You may withdraw your consent at any time through your browser or cookie settings.

WHO WE SHARE YOUR PERSONAL DATA WITH

We may share your information within Veona and with trusted third parties including:

  • Payment processing providers;

  • Delivery and courier companies;

  • Credit reference and fraud prevention agencies;

  • Analytics providers;

  • Website hosting and maintenance providers;

  • Advertising and affiliate marketing partners (only where consent has been provided).

All third parties are required to keep your personal information secure and process it only according to our instructions.

Links to Other Organisations

Our website or Apps may contain links to third-party websites. Those websites have their own privacy policies, and we are not responsible for their content or privacy practices.

OPTING OUT OF MARKETING AND PREFERENCE UPDATES

If you no longer wish to receive marketing communications from Veona, you may unsubscribe at any time using the unsubscribe link included in our emails.

You may also contact us directly:

Email: support@veona.co

SECURITY OF YOUR PERSONAL DATA

Our website and Apps use appropriate security measures to protect your information against unauthorized access, loss, misuse or disclosure.

If you receive an email claiming to be from Veona requesting confidential personal information, please contact us before responding.

OUTSIDE EEA – DATA STORAGE & TRANSFER

The data we collect may be transferred outside the European Economic Area (EEA) where necessary to provide our services.

Whenever such transfers occur, we implement appropriate safeguards to protect your personal information.

HOW LONG WE KEEP YOUR PERSONAL DATA

We retain your personal information while you remain our customer and for as long as necessary to comply with legal, accounting and reporting requirements.

YOUR RIGHTS

You have the right to:

  • Access your personal data;

  • Correct inaccurate information;

  • Request deletion of your information;

  • Object to processing;

  • Restrict processing;

  • Request data portability;

  • Withdraw consent at any time where processing relies on consent.

To exercise any of these rights, please contact:

support@veona.co

We may request additional information to verify your identity before processing your request.

We aim to respond to all requests within one month.

Terms of Service

GOVERNING LAW: These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of the United Kingdom (UK).

If you have any questions or require further information, please contact us at support@veona.co.